Enquiries wait for a reply.
Stay, group and event enquiries arrive through different channels without clear follow-up ownership.
Keep the enquiry and next conversation together.ZOHO FOR HOSPITALITY
Thoughtful service.
Connected
behind the scenes.
Bring guest enquiries, service requests and team handovers into a clearer workflow. Help your people respond with context, from the first conversation to the next visit.
Plan your hospitality setup ↗GUEST SERVICE DESK / INTERACTIVE DEMO
Guest request / GR–021
Extra towels requested. Assign the request so the next step has an owner.
Illustrative service workflow. No request is sent to a real property.
THE DETAILS SHAPE THE EXPERIENCEKeep the team informed.
Keep the team informed.
Help the guest feel looked after.
A connected approach to everyday hospitality operations.
01 / CLOSE THE GAPS IN EVERYDAY SERVICE
A small request.
A clear responsibility.
A request gets passed around.
The front desk knows the guest needs help, but the responsible team has not acknowledged the task.
Assign the request and make its status visible.The next shift starts without context.
Unfinished tasks and promised updates remain in individual notes.
Carry open actions into the handover record.02 / MAKE THE SHIFT HANDOVER USEFUL
The shift changes.
The context stays.
Keep open requests, promised updates and assigned owners in a shared handover. Help the incoming team see what needs attention before the next call.
Select a shift to explore the sample handover. The final workflow follows your property’s roles and operating process.
Front desk handover
Group arrival enquiry
Sales is confirming the arrival details. Front desk should check the confirmed information before preparing the welcome arrangements.
03 / KEEP YOUR CORE PROPERTY SYSTEM IN ITS ROLE
Connect the service layer.
Respect the operational record.
Reservations & availability
Your property management system can remain responsible for reservations and room availability. We assess what information needs to be shared.
Guest & group enquiries
Structure follow-up, preferences shared by the guest and group or event conversations, with clear ownership.
Service & follow-through
Connect the request, responsible team and outcome. Review repeat issues and unfinished work across shifts.
04 / YOUR HOSPITALITY TOOLKIT
Practical tools.
Connected to your operation.
Zoho CRM
Organise guest relationships.Enquiries, group sales and relationship follow-up.
Explore the module ↗Zoho Desk
Give requests an owner.Service queues, response tracking and escalations.
Explore the module ↗Zoho Creator
Shape property workflows.Custom handover records, operational forms and approvals.
Explore the module ↗Zoho Books
Connect business accounting.Invoices, supplier bills and expense records in the agreed setup.
Explore the module ↗Zoho Analytics
Review service performance.Configured enquiry, request and operational reports.
Explore the module ↗PMS, POS and channel-manager connections depend on supported APIs and the agreed integration scope.
05 / HOW WE IMPLEMENT
Start with the service process.
Build around the team.
Walk through the guest journey
Review an enquiry, a service request and a shift handover with the property team.
Define the operating records
Agree property identifiers, request categories, owners and the systems that hold each record.
Pilot real exceptions
Test reassigned requests, unavailable teams, duplicate records and failed updates.
Train across shifts
Train the relevant teams and review the first service cycles before extending the rollout.
06 / EXPLORE THE PRODUCTS
See the tools
behind the service experience.
General product walkthroughs for the selected apps.
07 / BEFORE WE BEGIN
Questions from hospitality teams.
Do we have to replace our PMS?
No. We assess what your PMS already does and define the service and relationship workflows that should sit alongside it.
Can requests reach different departments?
We map request categories, assignment rules and escalation responsibilities before configuring the service workflow.
Can we manage group or event enquiries?
Yes. We scope the enquiry stages, information required and team handoffs around your sales process.
Can we start with one property?
Yes. A focused pilot lets the team validate request ownership, records and handovers before extending to other locations.
Will this automatically connect booking channels and POS systems?
No. Each integration needs a review of supported APIs, data access and record ownership before it is included in the scope.